Here's the thing: when a company like ours offers world-class customer service, thoughts of "being humble" or "totally not bragging" pretty much go out the window. We want you to know all about our continually-growing service team. We want to remind you that we work like crazy to help you order your parts and get your projects done. We want you to know who we are — and why we care.
If you've got a story about our customer service team, by all means let us know — just drop a note to service@alpscontrols.com and we'll post it on this page.
Faced with supply chain delays, our customer gets some crucial help from Jeremy.
Our Technology Director Curtis goes above and beyond.
A kind customer sent us a note when Walter Scott helped her out.
Here's an email we received after we told a customer how to reach our Customer Service Reps.
Here's a twofer compliment, for both our service team AND our technology.
Hi Ernie,
I would like to compliment Joel. I needed help with a credit card purchase and he said he would handle it. I really do appreciate his customer service.
Also, I would like to compliment your Chat function. This was my first time using it and it was a good experience. Joel picked right up on my request and helped me. I have used other chat options with other companies and end up talking to no one. Kudos on staffing your chat and helping a customer.
Brian
Solutions Purchaser
Greensboro, NC
There are many, many of these — but here's just one story of a customer that Shirley helped out in a time of need.
Our inside sales rep Laci Jackson received this email from a first-time customer:
Hey Laci,
Wanted to give you some quick feedback on my first order with you all. So far everything has been fantastic, and your fulfillment team has been great to work with. Right after I placed the order, your team reached out and communicated the lead times, helped me find an alternate part for a sensor I had an incorrect option selected on, and everything came in quickly and was correct right out of the box.
I also needed an emergency order of extra wire duct on this job, which I just placed though your website. Unfortunately, the lead time on that was pushing into November, but your team let me know about the lead time the next morning. Because they were so quick to reach out, I was able to find what I need elsewhere, which kept my project on schedule at a very critical stage. Even though I ultimately had to cancel that small order, you won some major points for me for being so quick to let me know the situation and keeping my project on track, and you will definitely be getting more orders from me in the future.
I really appreciate your persistence on pushing me to give you all a try, you delivered on what you said you would do. Thank you, I am looking forward to working more with you in the future.
Thank you,
Corey Todd
Industrial & Controls Account Manager
Hunton Trane
Houston, TX
An alpscontrols customer shares an idea about our own Matt Benson.
Take a quick break from the raging waters of uncertainty to hear a little about our own Joel Miller.
Recently our president Dave Meyers received this email from long-time customer:
David,
Recently I received an incorrect order. It was a simple mistake and easy to see how it could have happened.
Chris Colacito and Matt Benson went above and beyond correcting the issue. This prevented EMCOR from losing money and possibly a valuable customer.
One day later, I made a mistake that affected the same customer with possibly the same bad results. Matt jumped in along with Joel Miller to correct my mistake as urgently as if it was theirs.
As a manager of employees and in constant contact with our customers trying to provide a service, I feel sometimes the "attaboys" get lost and never brought to light.
So please pass my thanks onto these guys and keep providing great service. This is one of the reasons we are trying to shift our purchases away from some of your competitors.
James Cornett
Automation Project Manager
EMCOR Services Automated Controls
Columbus, OH
Get to know Jeremy Roberts on our customer service team as he shares his thoughts on valve schedules, family, and — of course — cows.