Here's the thing: when a company like ours offers world-class customer service, thoughts of "being humble" or "totally not bragging" pretty much go out the window. We want you to know all about our continually-growing service team. We want to remind you that we work like crazy to help you order your parts and get your projects done. We want you to know who we are — and why we care.
If you've got a story about our customer service team, by all means let us know — just drop a note to email@example.com and we'll post it on this page.
Take a quick break from the raging waters of uncertainty to hear a little about our own Joel Miller.
Recently our president Dave Meyers received this email from long-time customer:
Recently I received an incorrect order. It was a simple mistake and easy to see how it could have happened.
Chris Colacito and Matt Benson went above and beyond correcting the issue. This prevented EMCOR from losing money and possibly a valuable customer.
One day later, I made a mistake that affected the same customer with possibly the same bad results. Matt jumped in along with Joel Miller to correct my mistake as urgently as if it was theirs.
As a manager of employees and in constant contact with our customers trying to provide a service, I feel sometimes the "attaboys" get lost and never brought to light.
So please pass my thanks onto these guys and keep providing great service. This is one of the reasons we are trying to shift our purchases away from some of your competitors.
Get to know Jeremy Roberts on our customer service team as he shares his thoughts on valve schedules, family, and — of course — cows.