Inside Sales is for driven, confident people who think on their feet and have a proven track record of success as a high performer in sales. We need you to help us grow our existing business of thousands of customers — and to do it without cold-calling. You'll be working in a relaxed, fun sales bullpen with your teammates where collaboration is key. Based on your experience, other working arrangements are also possible.

What do we want from you, exactly?

• Full-time availability. This is a full-time position, Monday - Friday.
• Sales experience. The best candidate will have a minimum of two (2) years of sales experience selling building automation products. This position does not require any cold calling. Calls will be made to current customers only to increase sales.
• CRM experience. We use a CRM database to manage our accounts, so it's helpful if you have experience using one. We will provide thorough training on the use of our CRM and data entry protocol.
• Computer skills. We are a Mac-based office, so general knowledge of macOS is a plus. You should also know your way around tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. alpscontrols.com is a fast-moving environment, you must be able to prioritize tasks and stay organized!
• Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Ability to work with others. We're a team and we'd like someone who is a good personality fit and can communicate easily within the department and outside.
• Ability to travel. Travel will be minimal the first year. Must be able to travel periodically after one year of employment.

What your day-to-day looks like:

• Participate in morning Sales WIP (Work in Progress) meetings to share the top three sales calls from the previous business day.
• Conduct and track sales-related calls with notable contacts in CRM/potential decision-makers.
• Communicate with Researcher to help you determine contact information and titles of decision makers.
• Communicate with Inside Sales Team to determine the best contacts at existing accounts. If an open line of communication exists, consider providing project info to Inside Sales Agent.
• Communicate regularly with Inside Sales Supervisor to update your performance of the overall sales function as well as the status of customer opportunities.

What's in it for you?

At alpscontrols.com, we pride ourselves on being a customer-centric company with a family-like atmosphere. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

• Competitive salary with an attractive profit-sharing program
• Comprehensive benefits package with 401k matching
• Paid holidays and vacation
• Lunch room stocked with free drinks and snacks
• On-site gym and showers
• Free, onsite parking
• Enjoy working in a newly renovated, modern facility
• Learning and development opportunities

As our Customer Support Specialist, you'll be our frontline brand ambassador. Your excellent communication skills will enable you to handle incoming calls and perform tier-1 level customer assistance, projecting a friendly, professional demeanor at all times. After our professional training and development, your confidence will give you the ability to assess the context of a message and take the appropriate action step. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class customer service.

What we are looking for:

• Full-time availability. This is a full-time position, Monday - Friday.
• Customer service experience. If you don't have the experience, tell us in your cover letter why you're still a great fit for the position. We offer professional training and development!
• CRM experience. We use a CRM database to manage our ticketing and customer cases, so it's helpful if you have experience using one.
• Computer skills. We are a Mac-based office so general knowledge of Mac OS is a plus and you know your way around office tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. Customer service is a fast-moving environment, so you must be able to prioritize tasks and stay organized!
• Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Ability to work with others. We're a team and we'd like someone who is a good personality fit and can communicate easily within the department and outside.

What's in it for you?

At alpscontrols, we pride ourselves on being a customer-centric company with a family-like atmosphere. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

• Competitive salary with an attractive profit-sharing program
• Comprehensive benefits package with 401k matching
• Paid holidays and vacation
• Work/life balance
• Professional training and development
• Lunch room stocked with free drinks and snacks
• On-site gym and showers
• Free onsite parking
• Enjoy working in a newly renovated, modern facility

What your day-to-day looks like:

• Process customer orders through our online marketplace.
• Handle inbound calls, emails, and instant message inquiries.
• Manage and track customer issues, providing solutions within strict time limits.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customer needs to deliver solutions that meet or exceed customer expectations.
• Provide technical support for the products we represent.
• Follow up with customers and suppliers to ensure all parties reach satisfactory results.