As our Customer Service Representative, you'll be on the frontline of our team, managing many of our inbound inquiries.

Your excellent communication skills will enable you to handle incoming calls and perform top-tier-level customer assistance, projecting a friendly, professional demeanor at all times. And your organizational smarts will enable you to log and track the numerous requests we receive from our customers. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class customer service.

What's in it for you?

At alpscontrols.com we pride ourselves on being a culture-based company full of music enthusiasts. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

• Competitive salary with an attractive profit-sharing program
• Comprehensive benefits package
• Paid holidays and vacation
• Snack area including free coffee all the time (plus our vendors often bring the office lunch!)
• On-site gym and showers

What your day-to-day looks like:

• Process customer orders through our online marketplace
• Handle inbound calls, emails, and instant message inquiries
• Manage and track customer issues providing solutions within strict time limits
• Build sustainable relationships of trust through open and interactive communication
• Identify and assess customer needs to deliver solutions that meet or exceed customer expectations
• Provide technical support for the products we represent
• Follow up with customers and suppliers to ensure all parties reach satisfactory results

What we are looking for:

• Full-time availability. This is a full-time position, Monday-Friday.
• Customer service experience. If you don't have the experience, tell us in your cover letter why you're still a great fit for the position. However, previous support within the HVAC, controls, or construction industry is a plus!
• CRM experience. We use a CRM database to manage our ticketing and customer cases, so it's helpful if you have experience using one. (We will provide thorough training on the use of our CRM and data entry protocol)
• Computer skills. We are a Mac-based office, so general knowledge of Mac OS is a plus; also, you should know your way around office tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. Customer Service is a fast-moving environment; you must be able to prioritize tasks and stay organized!
• Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Ability to work with others. We're a team and we'd like someone that is a good personality fit and can communicate easily within the department and outside.
• Ability to play an instrument. Not really, but we are an office full of music aficionados. If you play, tell us what, or what you wish you could!

What's on offer

At alpscontrols.com we pride ourselves on being a smart, cultured company full of music enthusiasts. In addition to the high-energy environment of our Pittsburgh headquarters, you'll enjoy:

• The opportunity to join a best-in-class Inside Sales Team
• A full-time role with competitive salary and an enticing profit-sharing program
• An opportunity generation system that allows you to focus on conducting high-quality sales appointments.
• Comprehensive benefits package
• Paid holidays and vacation
• 401K with company match up to 5%
• Snack area including free coffee all the time (plus our vendors often bring the office lunch!)
• On-site gym and showers
• No need to travel (rare in many sales roles!)

What your day generally looks like

Your primary focus will be to use your sales skills to take charge of our sales pipeline and guide prospects to the best solution for their HVAC and building control requirements.

On any given day you'll:

• Conduct business development appointments over the phone. You'll use your lead discovery sessions that help uncover the most efficient and cost-effective solutions for customer challenges.
• Manage the sales pipeline. You'll manage flow of transactions from opportunity to close, follow up on quotes, and close sales.
• Record phone call and meeting data. You'll need to keep our CRM up-to-date with your call results to assist opportunity management and reporting.
• Report at sales meetings. You'll regularly update the management team on the performance of the overall sales function as well as the status of discrete opportunities.

What we are looking for:

• Full-time availability. This is a full-time position, Monday-Friday.
• 1-3 years' sales experience. B2B experience would be ideal. You're confident in negotiation and able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Industry experience. Previous sales or support roles within the HVAC, controls, or construction industry is a significant advantage!
• Natural problem solver. The ability to understand and translate tech details into messaging strategy and value propositions.
• CRM experience. We use a CRM database to manage our ticketing and customer cases, so it's helpful if you have experience using one. (We will provide thorough training on the use of our CRM and data entry protocol)
• Computer skills. We are a Mac-based office, so general knowledge of Mac OS is a plus; also, you should know your way around office tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. Our sales team is a fast-moving environment, you must be able to prioritize tasks and stay organized!
• Ability to work with others. We're a team and we'd like someone that is a good personality fit and can communicate easily within the department and outside.
• Ability to play an instrument. Not really, but we are an office full of music aficionados. If you play, tell us what, or what you wish you could!