As our Customer Support Specialist, you'll be our frontline brand ambassador. Your excellent communication skills will enable you to handle incoming calls and perform tier-1 level customer assistance, projecting a friendly, professional demeanor at all times. After our professional training and development, your confidence will give you the ability to assess the context of a message and take the appropriate action step. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class customer service.

What we are looking for:

• Full-time availability. This is a full-time position, Monday - Friday.
• Customer service experience. If you don't have the experience, tell us in your cover letter why you're still a great fit for the position. We offer professional training and development!
• CRM experience. We use a CRM database to manage our ticketing and customer cases, so it's helpful if you have experience using one.
• Computer skills. We are a Mac-based office so general knowledge of Mac OS is a plus and you know your way around office tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. Customer service is a fast-moving environment, so you must be able to prioritize tasks and stay organized!
• Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Ability to work with others. We're a team and we'd like someone that is a good personality fit and can communicate easily within the department and outside.

What's in it for you?

At alpscontrols, we pride ourselves on being a customer-centric company with a family-like atmosphere. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

• Competitive salary with an attractive profit-sharing program
• Comprehensive benefits package with 401k matching
• Paid holidays and vacation
• Work/life balance
• Professional training and development
• Lunch room stocked with free drinks and snacks
• On-site gym and showers
• Free onsite parking
• Enjoy working in a newly renovated, modern facility

What your day-to-day looks like:

• Process customer orders through our online marketplace.
• Handle inbound calls, emails, and instant message inquiries.
• Manage and track customer issues, providing solutions within strict time limits.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customer needs to deliver solutions that meet or exceed customer expectations.
• Provide technical support for the products we represent.
• Follow up with customers and suppliers to ensure all parties reach satisfactory results.