As our Customer Service Representative, you'll be on the frontline of our team, managing many of our inbound inquiries.
Your excellent communication skills will enable you to handle incoming calls and perform top-tier-level customer assistance, projecting a friendly, professional demeanor at all times. And your organizational smarts will enable you to log and track the numerous requests we receive from our customers. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class customer service.
What's in it for you?
At alpscontrols.com we pride ourselves on being a culture-based company full of music enthusiasts. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:
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Competitive salary with an attractive profit-sharing program
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Comprehensive benefits package
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Paid holidays and vacation
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Snack area including free coffee all the time (plus our vendors often bring the office lunch!)
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On-site gym and showers
What your day-to-day looks like:
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Process customer orders through our online marketplace
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Handle inbound calls, emails, and instant message inquiries
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Manage and track customer issues providing solutions within strict time limits
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Build sustainable relationships of trust through open and interactive communication
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Identify and assess customer needs to deliver solutions that meet or exceed customer expectations
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Provide technical support for the products we represent
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Follow up with customers and suppliers to ensure all parties reach satisfactory results
What we are looking for:
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Full-time availability. This is a full-time position, Monday-Friday.
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Customer service experience. If you don't have the experience, tell us in your cover letter why you're still a great fit for the position. However, previous support within the HVAC, controls, or construction industry is a plus!
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CRM experience. We use a CRM database to manage our ticketing and customer cases, so it's helpful if you have experience using one. (We will provide thorough training on the use of our CRM and data entry protocol)
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Computer skills. We are a Mac-based office, so general knowledge of Mac OS is a plus; also, you should know your way around office tools like MS Office (Outlook, Word, and Excel).
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Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
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Organized multi-tasker. Customer Service is a fast-moving environment; you must be able to prioritize tasks and stay organized!
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Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
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Ability to work with others. We're a team and we'd like someone that is a good personality fit and can communicate easily within the department and outside.
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Ability to play an instrument. Not really, but we are an office full of music aficionados. If you play, tell us what, or what you wish you could!
If we still have your attention, here's how to apply:
Submit your resume. Please ensure your contact information is up to date before applying.
A new and exciting job is waiting for you!
Job Type: Full-time